BI Solutions - SAS® for E-Government

Business Intelligence BI Software : SAS® for E-Government

Creating Citizen-Centric Government
The President's Management Agenda is designed to help government become:

• Citizen-centered, not bureaucracy centered.
• Results-oriented, not process-oriented.
• Market-based, promoting innovation and competition.

President Bush's administration believes citizen-centered government can be achieved through a transformational change that will bring to government operations sound business practices like customer relationship management. As e-government develops, agencies will transact business with citizens along secure, Web-enabled portals that link common applications and protect privacy. Offering more services online and organizing services around customer needs will ease the navigation between agency boundaries, permitting smoother paths of communication between citizens and their government.

Assisting Governments with Customer Intelligence
In addition to augmenting existing enterprise architectures for effective, citizen-centered government, SAS has the expertise to help any federal organization manage its various marketing needs, from selling products to providing services to extending outreach efforts. SAS’ superior analytics enhance our customer intelligence solutions and services to allow agencies and departments to understand their various "customers" across all channels – including the Web. SAS helps uncover previously hidden solutions to government's most pressing challenges, so managers can take proactive steps, not simply react to problems.

SAS Customer Intelligence delivers fast, measurable value to your organization by enabling you to:

• Leverage existing investments in enterprise architecture technologies.
• Build an enterprise architecture for consistent, timely business intelligence.
• Maximize the return on your marketing and outreach campaigns.
• Improve service delivery, customer acquisition and retention rates.
• Measure key performance indicators and mapping to overall strategy or mission.

In a fluctuating economic climate that includes new concerns for citizen services and homeland security, government organizations face a daunting challenge. Agencies must ensure that their enterprises have the technological architecture necessary to support their missions and objectives. These existing infrastructures represent major investments in key areas - communications networks, operational and transactional systems, data repositories and business processes.

As the No. 1 name in business intelligence, SAS is uniquely positioned to integrate and augment existing technological foundations.

Using SAS as the cornerstone of your organization's enterprise architecture, you can ensure consistent, timely intelligence for key decisions, regardless of fluctuations in the enterprise architecture.

Source: Business Intelligence BI software, SAS BI solutions for Federal Government, Civilian Government, eGovernment at sas.com