BI Glossary - Balanced scorecard

Business Intelligence BI Glossary - Balanced scorecard

Companies use the balanced scorecard method, a management process introduced by Robert Kaplan and David Norton, to measure and refine current performance as well as to formulate future strategy. The method consists of measuring business performance in four categories to align individual, organizational, and cross-departmental initiatives. The four categories of indicators measured are: financial performance, customer knowledge, internal business processes, and learning and growth.