Business Intelligence BI Birst Software - Service Analytics
Improve the efficiency and effectiveness of your services organizationUnderstand the drivers of resolution time, first call resolution rates, and trends.
Services and support are a critical part of customer satisfaction — getting services right creates happy, loyal customers and repeat sales. Birst helps services managers improve the customer experience by helping them to identify emerging trends, spot potential problems, and understand how marketing, sales, or product issues are impacting the services organization.
Birst's flexible, easy-to-use business analytics and reporting helps you to better monitor and manage the call center and support teams. With Birst, you can easily analyze factors like average call handle time and first call resolution rates, looking at overall trends as well as individual performance. With Birst, you can identify problem areas quickly, so that you can resolve problems before they escalate.
Deep analysis of performance data helps to optimize staffing practices, identify key success criteria, and recognize how hiring adjustments can support business goals. Birst can also help assess which products are creating the most customer calls, which marketing campaigns impact the call center most, and how support is helping to drive customer loyalty and sales.
Birst's flexible, easy-to-use business analytics and reporting helps you to better monitor and manage the call center and support teams. With Birst, you can easily analyze factors like average call handle time and first call resolution rates, looking at overall trends as well as individual performance. With Birst, you can identify problem areas quickly, so that you can resolve problems before they escalate.
Deep analysis of performance data helps to optimize staffing practices, identify key success criteria, and recognize how hiring adjustments can support business goals. Birst can also help assess which products are creating the most customer calls, which marketing campaigns impact the call center most, and how support is helping to drive customer loyalty and sales.
Source: For more Birst Business Intelligence BI software - Service Analytics, visit www.birst.com
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