MicroStrategy BI Software for Communications

MicroStrategy BI Software for Communication Companies

Communications companies depend on MicroStrategy to stay viable and competitive in a constantly changing and growing industry. With rapidly evolving technology, communications companies are in a race to offer the latest and best products and services to their customers at the lowest prices. MicroStrategy provides an integrated solution to recognize new revenue streams, streamline operations, and deliver value-added customer experiences. Today, all ten of the top global communications companies rely on MicroStrategy for reporting, analysis, and monitoring of corporate data.

Business Intelligence BI Software for other industries:

BI for Aerospace
BI for Automotive
BI for Banking
BI for Education

For more BI Software, MicroStrategy Business Intelligence Application, visit MicroStrategy.com

BI Solutions SAS® Revenue Assurance for Telecommunications

Business Intelligence BI Application Software : SAS® Revenue Assurance for Telecommunications

Telecommunications marketplaces around the world are maturing and becoming more and more saturated. For leading operators, this is putting the spotlight on the importance of harvesting the maximum revenue value from their existing subscriber base.

While the introduction of new, non-voice services has helped drive top-line growth – up to 20 percent of total revenue in leading markets – it has also intensified the complexity of an increasingly convergent network and application platform environment. The rapid expansion of non-voice IP services, network event mediation, interconnection, billing and other vital revenue management areas has put enormous pressure on the integrity of the overall revenue chain, with more risk and opportunity for revenue leakage. Consider these points:

• Studies have consistently shown that telecom operators seldom recognize between 3 to 15 percent of their revenue from voice and simple data services; revenue leakage estimates from newer IP services are much higher.
• While some revenue leakage is a normal part of doing business, leakage amounts exceeding 3 percent are considered unacceptable and should be addressed.

Source: Business Intelligence BI Application software, SAS BI solutions for telecommunication at sas.com

BI Solutions : Price Plan Optimization

Business Intelligence BI Application Software : SAS Price Plan Optimization

Improve your pricing strategy with the power of predictive analytics

There’s a lot of pressure on service providers to hold on to market share while hitting top-line growth and bottom-line profitability targets. But the growing homogeneity of service coverage, the speed of technology innovations and the proliferation of price plan options have intensified competition. Customer price/value expectations are also on the rise, and the confusion created by the dozens or even hundreds of price plans offered by service providers can significantly erode customer satisfaction.

The key lies in a provider’s ability to optimally price product and service bundles. After all, customers who feel that they are getting the best value from their service providers have a higher degree of satisfaction and lower churn rates.

Source: Business Intelligence BI application software, sas solutions for telecommunication at sas.com

SAS® Strategic Performance Management for Telecommunications

Business Intelligence BI Application Software : SAS® Strategic Performance Management for Telecommunications

For today's telecommunications provider facing the demands of growing competition and declining profitability, translating business strategy into actions that can be quickly measured and monitored throughout the organization is essential.

But many companies find it difficult to achieve this goal, given the task of transforming vast quantities of data into the information that executives need to make truly strategic decisions. What's more, communication barriers between groups often slow the delivery of information to those who need it, and a lack of clear performance measurements can make it impossible to execute corporate strategy successfully.

SAS Strategic Performance Management for Telecommunications gathers data from every source throughout the enterprise and then transforms it into the information you need to make better strategic decisions and communicate those decisions throughout the organization.

Employing decades of telecommunications experience through industry-specific models and key performance indicators (KPIs), SAS Strategic Performance Management for Telecommunications includes:

• A map to plan your journey: A design tool that lets telecommunications business users define corporate direction and document strategic objectives, measures, targets and initiatives.
• A compass to keep you on course: A communication tool that allows you to interact, share results and capture your corporate personality. It includes a Web-based interface with powerful strategy maps, tables, charts, graphs and textual commentary.
• A knowledge base to explore new opportunities: Designed to capture, store and exploit corporate knowledge. The knowledge base gives IT professionals the tools to set up communication channels, simplify, organize and audit every byte of information that flows through your enterprise, at whatever pace your business requires.
• An enterprisewide business scorecard: Incorporates telecommunications-specific KPIs to provide a more strategic, single view of your enterprise to drive the business forward.

Comprehensive telecommunications intelligence
SAS Strategic Performance Management for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business intelligence BI application software, SAS BI solutions for telecommunications at sas.com

SAS® Payment Risk for Telecommunications

Business Intelligence BI Application Software : SAS® Payment Risk for Telecommunications

As telecommunications companies continue looking for ways to maximize returns from their customers in the face of fierce competition and low brand loyalty, the need to reduce costs and manage business risk by evaluating customers' credit worthiness becomes increasingly important.

Because of the intense market pressure, quickly and accurately determining credit risk for both current and potential customers can be a significant competitive advantage. But how can you perform credit scoring throughout your organization in a way that is accurate and flexible, easy to implement, and tailored to your needs?

SAS Payment Risk for Telecommunications uses models specifically designed for the telecommunications industry to help companies reduce the business risk and costs associated with bad debt.

The solution provides high-quality, pre-built predictive models that perform behavioral scoring to help telecommunications providers curb bad debt by assessing the credit-worthiness of both current and potential customers.

It also helps identify customers for cross-selling, up-selling and appropriate service repositioning. This ability could allow a wireless provider, for example, to identify which customers, because of credit history, should be targeted for a prepaid wireless program rather than one with a monthly fee.

SAS Payment Risk for Telecommunications includes:

• Credit scoring predictive models.
• Billed call behavior analysis and reporting.
• Unbilled call behavior analysis and reporting.

Comprehensive telecommunications intelligence
SAS Payment Risk for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business Intelligence BI Software application, SAS BI Solution for telecommunications at sas.com

SAS® Customer Segmentation for Telecommunications

Business Intelligence BI Software : SAS® Customer Segmentation for Telecommunications

Classifying customers according to their likely behavior and potential profitability is vital to understanding them. And understanding customers is more important than ever for telecommunications companies, where high customer churn and declining brand loyalty continue to erode profit margins. SAS Customer Segmentation for Telecommunications employs decades of industry experience to help you combat these issues with more effective customer communications.

Many telecommunications providers struggle to segment their customers effectively, often because they have difficulty sorting through the huge volumes of customer data that exist throughout the enterprise.

That's why SAS offers SAS Customer Segmentation for Telecommunications, a powerful solution that provides a pre-built, customizable segmentation model that gives marketers the ability to create more accurate customer segments and predict customer behavior. This in turn gives organizations the power to create better-targeted product offers, product communications and bundled services. SAS Customer Segmentation for Telecommunications comes with ready-to-deploy analytical and process models specifically designed to speed up implementation and deliver ROI more rapidly.

Built on SAS software's open, extensible architecture and using SAS' award-winning data warehousing and analytics, the solution offers:

A segmentation analytical data and process model.
Billed call behavior analysis and reporting.
Unbilled call behavior analysis and reporting.
Customer and product analysis and reporting.
The segmentation analytical data and process model considers billing patterns, credit risk scores, loyalty, profitability, length of time as customer, and more. Segments indicated by the model go beyond demographic segmentation to include a range of profitability designations, as well as predictions of future profitability.

Comprehensive telecommunications intelligence

SAS Customer Segmentation for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business Intelligence BI Software SAS for Telecommunications at sas.com

SAS® Customer Retention for Telecommunications

Business Intelligence BI Software : SAS® Customer Retention for Telecommunications

In the competitive world of telecommunications, customer churn remains a pressing concern – and an expensive one. Global competition has raised the cost of acquiring new customers, making it imperative to determine which customers are likely to churn, and which you'd like to keep, so you can take the necessary steps to prevent them from leaving.

Predicting churn and then designing cost-effective strategies to reduce it, however, are extremely difficult undertakings for most telecommunications companies. Such projects require organizing and analyzing huge volumes of data that are often difficult to access and consolidate. Many telecom organizations simply lack the ability to support the complex data mining and analytical tasks that are essential to combating churn.

SAS Customer Retention for Telecommunications provides ready-to-deploy models and a telecommunications-specific data architecture that enables your organization to quickly gain a better understanding of the variables that influence customer churn – allowing you to determine not only which customers are likely to leave, but why.

The solution offers:

Accurate reporting on who is leaving your company.
Insights into the major factors influencing the decision to leave.
Industry-leading accuracy for predicting who is likely to churn in the near future.
Flexible and scalable technology that can keep up with your company's growth.
Pre-built analytical data and process models that speed up implementation and ROI.

Comprehensive telecommunications intelligence

SAS Customer Retention for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business Intelligence BI software SAS for telecommunications at sas.com

SAS® Customer Profitability for Telecommunications

Business Intelligence BI Software : SAS® Customer Profitability for Telecommunications

In the telecommunications industry, 80 percent to 90 percent of your profits come from 20 percent to 40 percent of your customers. Unfortunately, traditional accounting methods don't reveal this type of information, and most telecommunications companies allocate indirect expenses to products or service lines using volume-based averages, which simply cannot deliver an accurate picture of what it costs to attract, service and retain at an individual customer level.

SAS Customer Profitability for Telecommunications enables you to accurately allocate costs at a far more granular level than traditional accounting methods. Using activity-based costing methodologies, the solution lets you attribute costs to specific work activities and then align those activity-based costs with customers, products, services, channels and price plans.

With detailed analysis across different subscriber attributes, SAS Customer Profitability for Telecommunications lets you accurately:

Understand the combinations of behavior, cost and revenue that are actually driving profitability.
Assess the cost to acquire and retain subscribers, and deliver services to them.
Recognize which profitability bands have the best cross-sell and up-sell propensity.
Develop demographic profiles of profitable and unprofitable subscribers.
See the movement of subscribers across profitability bands.

Comprehensive telecommunications intelligence

SAS Customer Profitability for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business intelligence BI software SAS for telecommunications at sas.com

SAS® Cross-Sell and Up-Sell for Telecommunications

Business Intelligence BI Software : SAS® Cross-Sell and Up-Sell for Telecommunications

In an industry like telecommunications, where high annual churn rates continue to be a primary concern, it is essential not just to retain current customers but also to maximize their value through effective cross-selling and up-selling. SAS Cross-Sell and Up-Sell for Telecommunications provides pre-built models and processes to help you increase revenue, recover acquisition costs more quickly and predict "what next?" for individual customers.

Despite its importance, many telecommunications companies struggle to perform effective cross-selling. Customer data that would help identify good candidates for cross-sell and up-sell is often scattered throughout the enterprise, making it impossible to get a clear view of customer preferences and customer behavior. And without a complete view of customers and an effective way to profile them, marketing strategies for cross-selling and up-selling are unlikely to recover their own costs.

SAS Cross-Sell and Up-Sell for Telecommunications lets you profile customers who have purchased numerous products or upgrades. Then you can assign similar analytics to other customers in order to determine which ones are good candidates for cross-selling and up-selling.

The solution includes:

• A market basket analysis predictive model.
• Customer loyalty program analysis and reporting.
• Channel effectiveness analysis and reporting.
• Billed call behavior analysis and reporting.
• Unbilled call behavior analysis and reporting.

Market basket analysis allows you to predict likely candidates for cross-sell opportunities given purchase history, customer demographics, call behavior and other significant variables. For example, certain customers may go from having a basic fixed-line subscription to adding on multiple fixed lines plus Internet service. Once you identify this behavior pattern, you can use that knowledge to aim marketing campaigns at customers who are most likely to follow the same path.

Comprehensive telecommunications intelligence
SAS Cross-Sell and Up-Sell for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business Intelligence BI software for telecommunications at sas.com

SAS® Campaign Management for Telecommunications

Business Intelligence BI Software Solutions : SAS® Campaign Management for Telecommunications

As the telecommunications marketplace grows more competitive with each passing day, the need to establish and grow profitable customer relationships increases as well. Annual churn rates remain high and the cost of acquiring new customers rises all the time. To succeed, telecommunications companies must not only improve their ability to retain customers; they must find new ways to maximize customer profitability over the life of each customer relationship.

To accomplish these objectives, marketers require more precise segmentation and more frequent and sophisticated communications than ever before - communications that involve multiple stages and span multiple channels, from radio and television to direct mail, telemarketing, e-mail and the Web.

But technology limitations and the difficulties of gathering volumes of disparate customer data have frustrated marketers' ability to implement the complex, agile customer communication strategies that today's marketplace realities demand.

Given so many obstacles and such high stakes, how can you improve the efficiency of your marketing efforts and ensure that the right offer is reaching the right person at the right time?

By fully integrating SAS' powerful customer analytics with industry-leading campaign management technology, SAS Campaign Management for Telecommunications gives you a complete picture of your customers, automates complex marketing campaigns and increases their efficiency and profitability. Key features include:

Integration between pre-built telecommunications analytical models and campaign management processes.
Pre-built suggested campaigns that can be implemented as templates. .
In-depth campaign management functions that enable you to optimize campaigns and channels by automatically tracking each campaign element.
Integrated prioritization and scheduling for complex, multichannel, multistage campaigns.
Efficient selection, screening and filtering of internal and purchased contact lists without reliance on the IT group..
Coordination and optimization of outbound and inbound communications over multiple channels.
The ability to create, deliver and track high-volume, opt-in, personalized e-mail marketing campaigns.
Dynamic response handling to automatically update customer contact history, response tracking and analytical processes.
Tracking of "hard" and "soft" responses recorded through conventional channels or e-media.
Automatic updates on customer contact history, response history and analytical results to the central customer data.

Comprehensive telecommunications intelligence
SAS Campaign Management for Telecommunications is just one component of SAS Telecommunications Intelligence Solutions, a suite of software and services that combines award-winning analytic and data warehousing technology with decades of industry experience. Through proven, pre-built processes, techniques and models, SAS Telecommunications Intelligence Solutions speed up both implementation and results – yielding significant returns within months, not years.

Source: Business Intelligence BI software SAS solution at sas.com